Out-of-province calls | Crown corporation’s 4G customers alerted of ‘billing correction’
SaskTel is alerting its cellular customers of a forthcoming “billing correction” that could see their tab grow while travelling outside of Saskatchewan.
Effective June 11, long distance charges will be applied to cellular customers for incoming calls on their wireless devices while roaming within Canada.
Long distance charges apply if users are out of the province and exceed the minutes allotted for out-of-province roaming in their service plan.
The move affects 100,000 customers on the crown corporation’s 4G network, launched in 2010.
“It’s not changes that we’re making to our plans or anything like that,” said SaskTel spokesperson Michelle Englot.
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“It’s charges that customers were not being billed for that they should have been billed for that fell outside of their current plans.”
The rest of SaskTel’s customers are on its older CDMA network and have always been charged for in-coming calls while roaming. Customers on the newer 4G network have ducked those fees because of “a few billing issues” related to the launch of the 4G network, said Englot.
“So rather than hold off on launching our network, we decided to live with these charges because they weren’t significant,” said Englot.
“They’re basically calls that would’ve been outside of customers’ calling plans. For the most part, people know what’s included in their plans and what is included in their plans meets all of their calling needs.”
She said another “correction” is yet to come for incoming calls while roaming internationally.
The changes are only for voice calls and won’t affect a user’s data service plan while travelling between provinces.
“When it all boils down to it, that’s the most important thing, for people to understand what plan they’re on and what’s included in their plan,” said Englot.
