If you want to buy a newspaper, which department do you contact at our office?
Circulation? Subscription?
Up until recently, we used the title of circulation department. Most newspapers also use that term for their departments that sell papers.
However, many of our readers found it confusing. When they phoned, they requested the subscription department; if they were transferred, they were puzzled when someone answered from the circulation department.
We have now changed the name to “subscription” – in our paper, on our signs in the building, in our promotions, and eventually on business cards. Even the manager has changed his formal title.
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We’d like to make life easier for our readers. Perhaps they can also make life easier for us.
Occasionally people will try to fax us with letters, news releases, ads, cartoons and opinion pieces, and so forth. Please double-check you have the correct fax numbers and aren’t accidentally sending them to our regular phone numbers.
In recent months our news editor’s line has been continually tied up by people trying to send faxes. A fax machine will automatically redial and redial as long as it is allowed to from the sender. The sender is also charged for each attempt.
Such calls make it more difficult for other people to phone her, and also produce a very irritating sound. Leaving the phone off the hook for an hour or longer has sometimes been her only option.
Correct fax numbers for editorial are:
Barb Glen, news editor: (306) 934-2401
Barry Wilson, Ottawa: (613) 232-3624
Barbara Duckworth, Calgary: (403) 250-8471
Karen Briere, Regina: (306) 359-0841
Laura Rance, Winnipeg: (204) 957-0762
Other fax lines are:
Advertising (306) 653-8750
Subscription: (306) 653-1255
